Shipping Policy
Currently shipment is only available for Continental US and Canada. Orders are shipped
via regular mail from our estate to your doorstep.
Once an order is placed, it will be shipped within 1 business day. U.S. orders please
allow 5-7 days for delivery. Canada orders please allow 2 weeks for delivery. You
will receive notification of your order status via email. We will contact you if
an item is out of stock.
Privacy Policy
We are committed to respecting your privacy and recognizing your need for appropriate
protection and management of personal information you share with us. We do not give,
sell, trade or rent your personal information to others.
Credit Card Information is used strictly to process the orders and your personal
data is stored only to improve our service and your purchasing experience. If you
choose not to provide the information we request, we may not be able to process
your order or provide the services required.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive
through your Web browser to enable our systems to recognize your browser and to
provide functional features of our website.
We use cookies to remind us of who you are, tailor our products and services to
suit your personal interests, estimate our audience size and analyze your visiting
patterns, in order to enhance your shopping experience.
Security
Your credit card is charged on a secure website of 2Checkout.com (a secure checkout
company based in the United States), which supplies our company a confident and
reliable credit card charging service.
Every time you place an order through this system you are using a secure server.
The secure server software (SSL) encrypts all information you input before it is
sent to us. Furthermore, all of the customer data we collect is protected against
unauthorized access. All your personal information is encrypted before it is transmitted
over the Internet.
We are therefore equipped with the hardware and software technologies to prevent
unauthorized entry into our system.
Claims
Currently we are not accepting returns to Costa Rica but if you feel you have received
an incomplete order or the product has been damaged on the shipping please do not
hesitate reaching us at help@goldenbean.net
and we will assist you in a timely manner.
Password
You are solely responsible for the security of your login and your password. Should
you inadvertently let someone else know your password you shall contact
help@goldenbean.net and change your password.
Feedback
Please give us your feedback about our service via email at
info@goldenbean.net .
Any changes to our policies will be displayed on this page.